Cinalex Services frequently asked questions
Find all the clear answers from our customer service team, so you know exactly where you stand.
How do I request a price?
It's extremely simple! You can fill in our short estimate form on the homepage or use our full form available on the '/en/devis/' page. You can also call us directly at 07 64 02 83 59 to discuss your needs. We provide you with a free priced proposal within 24h.
Do you supply the products?
By default for individuals, home visits are carried out with your own equipment (vacuum cleaner, bucket, mop) and your usual cleaning products, to respect your environmental and scent preferences. However, we offer an option to supply eco-friendly professional cleaning products. For businesses, certified professional equipment and eco-cleaning products are systematically supplied by us.
Do you work for businesses?
Absolutely. We have trained teams and specific professional equipment to provide regular or one-off upkeep of business premises, offices, shops, retail outlets and medical or paramedical practices in Bergerac and the surrounding area.
Are the rates fixed?
Our individual rates are shown as indicative clear monthly plans based on an estimated average number of hours. However, every home is unique. We recommend requesting a free personalised price to get an exact estimate tailored to your surface area, your constraints and your geographic area (rates subject to conditions and the applicable legal framework). Business services, meanwhile, are only carried out on a custom quote.
Can I request a one-off visit?
Yes. While weekly or bi-monthly regular visits are the most common way to ensure consistent cleanliness, we also meet one-off needs: spring deep cleaning, cleaning after a move or end of works, exceptional preparation of a second home, or urgent replacement cover.
What kinds of services do you offer?
We offer a wide range of services: regular or one-off home cleaning, linen ironing, thorough window cleaning, spring or move-related deep cleaning, regular upkeep of business offices and shops, bio-medical cleaning, upkeep of apartment building common areas, bin container management, and simple housekeeping / hotel-style cleaning for your short-term rentals (Airbnb, Booking.com).
Didn't find your answer?
Our advisors in Bergerac are ready to listen by phone to answer all your specific questions.


